Refund policy

Return & Exchange Policy

Due to the nature of hair extensions and hygiene standards, all sales are final.

We do not offer refunds once an order has been processed or shipped. However, exchanges may be considered under the following conditions:

• The hair must be unused, uninstalled, and unaltered
• The zip ties and original packaging must remain intact
• The exchange request must be made within 3 days of delivery

Once the hair has been removed from its packaging, worn, installed, colored, cut, or altered, it will no longer be eligible for exchange.

If you believe you received the wrong item or there is an issue with your order, please contact us within 48 hours of delivery with your order number and photos so we can review the issue.

Approved exchanges must be returned in their original condition. Customers are responsible for return shipping costs unless the mistake was made by us.

We strongly recommend having your hair installed by a licensed professional stylist to maintain the quality and longevity of the extensions.

If you have any questions about a product before purchasing, please contact us and we will be happy to assist you.